Quantum Internet Solutions Ltd. Privacy Policy & Acceptable Use

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Quantum Internet Solutions Ltd. Acceptable Use Policy

Quantum Internet Solutions Acceptable Use Policy


These Acceptable Use Policies (“Policy” or “Policies”) govern the Customer’s use of Services provided by Quantum Internet Solutions (“Quantum Internet Solutions”) (the “Service”) and any devices and/or equipment used to support the Service(s). This includes, without limitation, any equipment or software used in conjunction with the Service which is loaned to customer from Quantum Internet Solutions for Customer’s use solely in connection with the Service (collectively, the “Equipment”).

Quantum Internet Solutions has designed these Policies to prevent unacceptable use of our Service(s) and equipment, to ensure we are able to provide the level and quality of service our customers expect and to ensure other users have an enjoyable experience with a balance between the benefits and privileges available from the Service. Each customer of Quantum Internet Solutions is responsible for ensuring that the use of all services provided to such Customer complies with these Policies.

Quantum Internet Solutions may take responsive action if it believes, in its sole discretion that a violation of this Policy has occurred. The Customer will be solely responsible and liable regardless of whether the violation is caused directly, indirectly, or by a third party either with or without the Customer’s knowledge. Quantum Internet Solutions is entitled to remove any offending material, establish immediate or temporary filtering, deny access, suspend or terminate the Service(s), or take any other appropriate action, as determined Quantum Internet Solutions. This will be in addition to any remedies provided by any agreement to provide the Service(s).

Incidents involving violations of these Policies may be investigated by Quantum Internet Solutions, and such violations may subject the Customer to civil or criminal liability. In the event of a criminal violation, Quantum Internet Solutions will cooperate fully with law enforcement.

Quantum Internet Solutions may also cooperate with other Service Providers to ensure Quantum Internet Solutions Customers comply with their Policies and Procedures.

Quantum Internet Solutions may amend this AUP Introduction and any of the below Policies, at its sole discretion, and will update the revision date on the Policy or Policies to indicate when changes have been made. All changes will take effect within 30 days of the date of being posted. Customer’s continued use of the service after changes are posted will be deemed acceptance of the amended Policy or Policies.

Please contact info@quantuminternetsolutions.com, if you have questions or complaints regarding the above or any of the below Policies.

Please contact info@quantuminternetsolutions.com to report a suspected breach of any policy.



Data Acceptable Use Policy


1. Security Violation

1.1 Quantum Internet Solutions (“Quantum Internet Solutions”) Services must not be used directly or to assist others to breach the security of any network, account, service, or any other system of Quantum Internet Solutions. It must also not be used to breach the security of, or to gain unauthorized access to another network or system. Other security breaches include, but are not limited to:

1.1.1 Interfering with service to any user, host or network (“denial of service attacks”) including, but not limited to, mail bombing, flooding of networks, deliberate attempts to overload a service or attempts to crash a host;

1.1.2 Attempting to gain access to any other person’s computer, software or data, without their prior knowledge or consent;

1.1.3 Using or distributing tools designed to compromise security, such as password guessing programs, cracking tools, packet sniffers or network probing tools; and

1.1.4 Circumventing user authentication or security of any host, network or account (“cracking” or “hacking”).


2. Illegal/Criminal Activity

2.1 Quantum Internet Solutions Services must not be used for any activity that in Quantum Internet Solutions sole judgement violates any local, provincial, federal, international or any other applicable law or regulation, including the distribution or storage of materials that are contrary to any applicable law or regulation. Prohibited activities include, but are not limited to:

2.1.1 Transmitting offensive materials, including obscene, pornographic, indecent, hateful, defamatory or otherwise objectionable material;

2.1.2 Posting any content that threatens, advocates, promotes or otherwise encourages violence or which provides instruction, information or assistance in causing or carrying out such violence;

2.1.3 Violating the personal privacy of another individual; and

2.1.4 Infringing copyrights, trademarks, trade secrets, patents or any other type of intellectual property.


3. Email Violations

3.1 Quantum Internet Solutions Services must not be used by any customer (or any of their customers) to send messages (including fax and voice traffic) that have, in Quantum Internet Solutions sole judgement, the effect of preventing fair and proportionate use of Quantum Internet Solutions Services by others. Other email violations include, but are not limited to:

3.1.1 Operating an unsecured email relay;

3.1.2 Spamming, whereby the customer sends numerous copies of the same or substantially similar messages to many account holders, or sending large or multiple files or messages to a single user with malicious intent;

3.1.3 Sending unsolicited bulk messages, including, commercial advertising, unsolicited commercial messages, chain letters, charity requests, petitions for signatures and political or religious messages;

3.1.4 Advertising, transmitting, or in any way providing any software, program, product, or service that facilitates a violation of this AUP or is designed to violate the Quantum Internet Solutions AUP or the AUP of any other Internet Service Provider.

3.1.5 Spamming indirectly through the use of other service providers or transmitting email or content through other service providers in a way which indicates in any way that Quantum Internet Solutions was involved in the transmission of such email or content;

3.1.6 Sending messages to any user who does not wish to receive it, either to Quantum Internet Solutions account holder or otherwise;

3.1.7 Posting binary files to non-binary newsgroups;

3.1.8 Altering the headers of email messages for the purpose of concealing the recipient’s or sender’s identity, or any other illegitimate purpose; and

3.1.9 Attempting to evade filters of spamming

Voice Acceptable Use Policy

1. Uses and Restrictions

1.1 As specified in the applicable service appendix, customer may only use the Service from customer’s equipment located at customer’s service location. The Services are only to be used for normal business calling purposes such as person to person conversations or voice messages.

1.2 The Service may not be used for any activity that violates any local, provincial, federal, international or other applicable law or regulation.

1.3 If Quantum Internet Solutions (“Quantum Internet Solutions”) believes, in its sole judgment, that a violation of this AUP has occurred (whether direct or indirect), it may take any responsive actions it deems necessary, including suspending or terminating the Services.

1.4 Customer abuse or misuse of the Service or breach of any term contained in this AUP may result in the Service being terminated by Quantum Internet Solutions.

1.5 Customer may not use the Service for any applications which exceed the network resources for which customer has contracted for under the applicable Service Appendix by more than 120%.

1.6 Customer is solely responsible for use of the Service provided to it by Quantum Internet Solutions, regardless if such use occurred without the customer’s consent or knowledge.

1.7 Customer is required to contact Quantum Internet Solutions before using any medical monitoring devices through the service.


2. Automatic-Dialing Announcing Devices

2.1 Quantum Internet Solutions enforces all Canadian Radio-television and Telecommunications Commission (CRTC) rules on Automatic-Dialing Announcing Devices (“ADAD”) and unsolicited voice and facsimile calls made for the purpose of solicitation. If customer is found to be in violation of these restrictions, or those posted by the CRTC, Quantum Internet Solutions may at its sole discretion terminate all Services immediately. The use of ADAD to make unsolicited calls for the purpose of solicitation, or to place calls to emergency lines or healthcare facilities is strictly prohibited.

2.2 The same restrictions that apply to ADAD apply to unsolicited voice and facsimile calls made for the purposes of solicitation. Persons placing unsolicited voice or facsimile calls to solicit are to ensure that an individual’s request not to be called again is respected. The individual’s name and telephone number must be removed from calling lists within 30 days of receipt of the request.


3. Security Codes

3.1 Customer is solely responsible to maintain the confidentiality of any security codes for customer’s voice mail or other accounts.

Change Management Policy

This document will outline the process for change management activities for services provided by Quantum Internet Solutions to its Customers. Change activities are defined as any request to perform maintenance or to alter established services. A change can be initiated by Quantum Internet Solutions or the Customer.

1. Quantum Internet Solutions Initiated Changes

In order to upgrade, expand, repair and maintain our network, we may be required to schedule an event that may impact your service. We define two types of change events.

1.1 Scheduled Maintenance

1.1.1 Scheduled Maintenance shall mean any maintenance activities planned during a standard Maintenance Window, which will be service impacting, or may pose a threat to the provided service. Customers shall be notified of any Scheduled Maintenance in advance of the planned activity. In each case we review and organize the technical procedures to minimize the disruption to your service. Our Network Operations Center tracks each event to conclusion.

1.1.2 Quantum Internet Solutions Standard Maintenance Window: 00:01 AM – 06:00 AM local time (Sunday – Preferred)

1.1.3 Our notification will be emailed to the technical contact(s) provided at the beginning of the implementation process or the contact Quantum Internet Solutions has on file. Changes to Customer contacts should be emailed to accounting@quantuminternetsolutions.com

1.1.4Notification will include the circuit identifier, date, time, expected duration, planned activity description and a ticket number. A response is not required.

1.2 Emergency Maintenance

1.2.1On occasion Quantum Internet Solutions may need to react quickly to address an emergency issue. Emergency Maintenance shall mean any maintenance which cannot be performed during a Scheduled Maintenance Window. Emergency Maintenance activities may occur without notification and may be service impacting.

1.3 Questions

1.3.1 Any inquiries regarding a change activity may be made by reply to the email notification or by contacting the Quantum Internet Solutions Network Operations Center (NOC) at support@quantuminternetsolutions.com or (780) 306 – 3125 for Alberta Customers or (250) 738 – 3000 for BC Customers.



2. Customer Initiated Changes

We understand that our Customers may require changes to their service from time-to-time.

2.1 Customer Requested Service Changes

Customers may request changes to an established service by emailing info@quantuminternetsolutions.com The request should include:


      • Service Type
      • Service Address
      • Circuit ID
      • Requested date
      • Scope of work
      • Technical Contact name, email and phone number
      • Onsite Contact name, email and phone number

2.1.1 Quantum Internet Solutions will acknowledge receipt of the requested change within 24 business hours. Each change will be reviewed with our technical operations and engineering teams and your dedicated representative. Quantum Internet Solutions will then confirm the change activity with the Customer, including the completion date and any change fees (if applicable) for approval prior to proceeding with the change.

2.1.2 A Customer-approved change will engage the change administration process and be billed according to this Change Management document and, if applicable, any additional quoted and approved costs incurred for materials and/or labor.

2.1.3 In order to make any changes to your account, the change must be requested by the authorized account holder and the account must be in good standing.

2.2 Customer Maintenance Activities

2.2.1 Customer maintenance activities are important to Quantum Internet Solutions. We ask that customers provide a minimum of ten (10) business days advance notice of possible service impacting activities. These include but are not limited to, building maintenance activities or customer premise equipment changes. Notice of maintenance activities should be emailed to info@quantuminternetsolutions.com

2.2.2The request should include:


      • Service Type
      • Service Address
      • Circuit ID
      • Maintenance Date
      • Scope of Work and estimated duration
      • Technical Contact name, email and phone number
      • Onsite Contact name, email and phone number

2.3 Notifications

2.3.1 Customers should report the completion of the planned activity to the Quantum Internet Solutions Network Operations Center (NOC) at support@quantuminternetsolutions.com or (780) 306 – 3125 for Alberta Customers or (250) 738 – 3000 for BC Customers.

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